Returns policy

In short

Trailers are built or specified to your order and are not returnable once delivered — but you can cancel for a full refund at any point before your build starts, and faults are covered by the ATC factory warranty. LifeTrac accessories can be returned within 30 days if they are unused and in their original packaging. Anything that arrives faulty, damaged or not what you ordered is our problem to fix, at our cost, whatever the date.

Trailers

Every trailer is either built to your specification or allocated to you from stock and titled in your name, so we cannot return it to general sale. Once a trailer has been delivered it is not returnable.

Before that point you are protected: everything you have paid is fully refundable at your request at any time before your trailer enters production. See our terms of sale for how cancellation works.

Please inspect your trailer at delivery and note any transit damage on the delivery paperwork before you sign. That record is what lets us claim against the carrier, and it is much harder to resolve without it. Manufacturing defects are covered by the ATC factory warranty for its full term — contact us and we will administer the claim with the manufacturer on your behalf.

LifeTrac accessories

You may return an accessory within 30 days of delivery for a full refund of the item price, provided it is unused, unfitted and in its original packaging with any fixings included.

Return shipping is arranged and paid by you. There is no restocking fee. We refund the item price in full once the accessory reaches us in resaleable condition.

Accessories that were fitted to a trailer as part of that order are part of the trailer and cannot be returned separately, whether or not they were later removed.

Faulty, damaged or wrong items

If something arrives faulty, damaged in transit, or is not what you ordered, tell us within 14 days of delivery and we will put it right at our expense — replacement or refund, whichever you prefer. We cover return shipping in these cases, and the 30-day window does not apply.

Photographs of the item and its packaging help enormously, so please send them with your first message.

How to start a return

Email support@atctrailerslisting.com with your order reference (it begins ATL-) and which items you want to return. We will reply with a return authorisation and the address to send them to.

Please do not send anything back before you have that authorisation — unannounced returns are easily lost and we cannot match them to an order.

How refunds are paid

We refund by the same method you paid, to the account the payment came from, within 10 business days of receiving the item back and checking its condition.

Refunds are returned to the bank account the original payment came from. We cannot refund to a different account.

Shipping charges are refunded only where the return is our fault. Where your original order qualified for free shipping and a partial return takes it below the free-shipping threshold, we do not retrospectively charge you for the original delivery.

Contact

Questions about a return: support@atctrailerslisting.com.